{"id":165212,"date":"2021-07-15T13:11:04","date_gmt":"2021-07-15T11:11:04","guid":{"rendered":"https:\/\/vivozebra.sk\/?page_id=165212"},"modified":"2023-05-05T10:54:30","modified_gmt":"2023-05-05T08:54:30","slug":"odstupenie-od-zmluvy-reklamacie","status":"publish","type":"page","link":"https:\/\/spinlama.com\/sk\/ine\/odstupenie-od-zmluvy-reklamacie\/","title":{"rendered":"Odst\u00fapenie od zmluvy \/ reklam\u00e1cie"},"content":{"rendered":"

Rie\u0161enie s\u0165a\u017enost\u00ed:<\/strong>
\n V spolo\u010dnosti Vivovita d.o.o. urob\u00edme v\u0161etko pre to, aby sme ka\u017ed\u00fa reklam\u00e1ciju alebo s\u0165a\u017enos\u0165 vyrie\u0161ili \u010do najsk\u00f4r. Re\u0161pektujeme z\u00e1kon o ochrane spotrebite\u013ea a urob\u00edme v\u0161etko pre to, aby sme na\u0161li pozit\u00edvne rie\u0161enie alebo aby sme v\u00e1m odpovedali na va\u0161u ot\u00e1zku.
\n
\n V pr\u00edpade ak\u00fdchko\u013evek nejasnost\u00ed, s\u0165a\u017enost\u00ed alebo ot\u00e1zok n\u00e1s kontaktujte na adrese:
\n Adresa: VIVOVITA \u2013 Gls Logistic Park Bud\u010da 1039, 962 33 Bud\u010da Na e-mail : sk@spinlama.com<\/a>
\n Na telef\u00f3ne : +421 2 33 22 10 40
\n V pr\u00edpade po\u0161kodenia obalu alebo produktu n\u00e1s pros\u00edm tie\u017e informujte Vivovita d.o.o. p\u00edsomne na n\u00e1\u0161 e-mail sk@spinlama.com<\/a><\/p>\n

Vr\u00e1tenie a v\u00fdmena produktov:<\/strong>
\n V pr\u00edpade zml\u00fav uzatvoren\u00fdch na dia\u013eku m\u00e1 kupuj\u00faci pr\u00e1vo do 14dn\u00ed spolo\u010dnos\u0165 informova\u0165, o dost\u00fapen\u00ed od zmluvy a to bez toho aby musel uvies\u0165 d\u00f4vod. M\u00e1 sa za to, \u017ee spolo\u010dnos\u0165 bola v dostato\u010dnom predstihu informovan\u00e1 o vr\u00e1ten\u00ed, ak z\u00e1sielka bola podan\u00e1 a vr\u00e1ten\u00e9 v\u00fdrobky musia by\u0165 nepo\u0161koden\u00e9 a v nezmenenom mno\u017estve, pokia\u013e nebol tovar zni\u010den\u00fd, po\u0161koden\u00fd, nefunk\u010dn\u00fd, straten\u00fd alebo zn\u00ed\u017een\u00fd v mno\u017estve bez zavinenia kupuj\u00faceho.
\n
\n Pokia\u013e sa zmluvn\u00e9 strany (spolo\u010dnos\u0165 a kupuj\u00faci) nedohodn\u00fa inak, nem\u00e1 kupuj\u00faci pr\u00e1vo na odst\u00fapenie od zak\u00fapenej kozmetiky, ktor\u00fa u\u017e pou\u017e\u00edval, preto\u017ee na otvoren\u00e9 a pou\u017eit\u00e9 kozmetick\u00e9 v\u00fdrobky sa vzh\u013eadom na ich povahu nevz\u0165ahuje n\u00e1rok na vr\u00e1tenie pe\u0148az\u00ed. Informujeme v\u0161etk\u00fdch z\u00e1kazn\u00edkov, \u017ee otvoren\u00e9 kozmetick\u00e9 v\u00fdrobky, ktor\u00e9 u\u017e nie s\u00fa p\u00f4vodne zabalen\u00e9, s\u00fa pou\u017eit\u00e9 a z ktor\u00fdch boli z hygienick\u00fdch a zdravotn\u00fdch d\u00f4vodov odstr\u00e1nen\u00e9 bezpe\u010dnostn\u00e9 a ochrann\u00e9 obaly, nevymie\u0148ame a nevracaj\u00fa sa (pokia\u013e sa na tom spolo\u010dnos\u0165 s kupuj\u00facim vopred nedohodla).
\n Ak spotrebite\u013e odst\u00fapil od zmluvy v\u010das, mus\u00ed mu spolo\u010dnos\u0165 vr\u00e1ti\u0165 peniaze, najnesk\u00f4r do 14 dn\u00ed od prijatia vr\u00e1ten\u00e9ho produktu. V pr\u00edpade, \u017ee k zru\u0161eniu do\u0161lo pred doru\u010den\u00edm produktu, a kupuj\u00faci za produkt zaplatil vopred, je spolo\u010dnos\u0165 povinn\u00e1 vr\u00e1ti\u0165 k\u00fapnu cenu do 14 dn\u00ed od doru\u010denia zru\u0161enia odst\u00fapenia od zmluvy. Jedin\u00e9 n\u00e1klady, ktor\u00e9 kupuj\u00faci v s\u00favislosti s odst\u00fapen\u00edm od zmluvy zn\u00e1\u0161a, s\u00fa priame n\u00e1klady na vr\u00e1tenie tovaru. Zdroj: Z\u00e1kon o ochrane spotrebite\u013ea, ofici\u00e1lne konsolidovan\u00e9 znenie, ZVPot-UPB2 (\u00daradn\u00fd vestn\u00edk Slovinskej republiky, \u010d. 98\/2004, 126\/2007.<\/p>\n

Mimos\u00fadne rie\u0161enie sporov a in\u00e9 pr\u00e1vne prostriedky n\u00e1pravy<\/strong>
\n Predajca sa sna\u017e\u00ed, ako je to len mo\u017en\u00e9, rie\u0161i\u0165 spory zmierlivo, ale ak to mo\u017en\u00e9 nie je, bude tieto spory rie\u0161i\u0165 pr\u00edslu\u0161n\u00fd s\u00fad v \u013dub\u013eane. V s\u00falade s pr\u00e1vnymi normami spolo\u010dnosti Vivovita d.o.o. neuzn\u00e1va \u017eiadneho poskytovate\u013ea mimos\u00fadneho rie\u0161enia spotrebite\u013esk\u00fdch sporov ako sp\u00f4sobil\u00e9ho na rie\u0161enie spotrebite\u013esk\u00fdch sporov, ktor\u00e9 by mohol iniciova\u0165 spotrebite\u013e v s\u00falade so z\u00e1konom o mimos\u00fadnom rie\u0161en\u00ed spotrebite\u013esk\u00fdch sporov. Z\u00e1kon o mimos\u00fadnom rie\u0161en\u00ed spotrebite\u013esk\u00fdch sporov (\u00daradn\u00fd vestn\u00edk Slovinskej republiky, \u010d. 81\/2015) nadobudol \u00fa\u010dinnos\u0165 14. novembra 2015. Platforma na rie\u0161enie sporov je k dispoz\u00edcii na webovej str\u00e1nke https:\/\/ec.europa.eu\/consumers\/odr\/main\/
\n Toto nariadenie vypl\u00fdva zo z\u00e1kona o mimos\u00fadnom rie\u0161en\u00ed spotrebite\u013esk\u00fdch sporov, nariadenia (E\u00da) \u010d. Nariadenie Eur\u00f3pskeho parlamentu a Rady (ES) \u010d. 524\/2013 o online rie\u0161en\u00ed spotrebite\u013esk\u00fdch sporov a o zmene nariadenia (ES) \u010d. 2016\/2004 a smernice 2009\/22 \/ ES.
\n Kliknut\u00edm na tla\u010didlo \u201eDokon\u010di\u0165 n\u00e1kup\u201c potvrdzujete, \u017ee ste sa obozn\u00e1mili s cel\u00fdmi podmienkami predaja a platieb a taktie\u017e obchodn\u00fdmi podmienkami spolo\u010dnosti Vivovita d.o.o. a boli ste na ne v\u00fdslovne upozornen\u00ed.<\/p>\n","protected":false},"excerpt":{"rendered":"

Rie\u0161enie s\u0165a\u017enost\u00ed: V spolo\u010dnosti Vivovita d.o.o. urob\u00edme v\u0161etko pre to, aby sme ka\u017ed\u00fa reklam\u00e1ciju alebo s\u0165a\u017enos\u0165 vyrie\u0161ili \u010do najsk\u00f4r. Re\u0161pektujeme z\u00e1kon o ochrane spotrebite\u013ea a urob\u00edme v\u0161etko pre to, aby sme na\u0161li pozit\u00edvne rie\u0161enie alebo aby sme v\u00e1m odpovedali na va\u0161u ot\u00e1zku. V pr\u00edpade ak\u00fdchko\u013evek nejasnost\u00ed, s\u0165a\u017enost\u00ed alebo ot\u00e1zok n\u00e1s kontaktujte na adrese: Adresa: VIVOVITA […]\n","protected":false},"author":11,"featured_media":0,"parent":397,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/spinlama.com\/sk\/wp-json\/wp\/v2\/pages\/165212"}],"collection":[{"href":"https:\/\/spinlama.com\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/spinlama.com\/sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/spinlama.com\/sk\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/spinlama.com\/sk\/wp-json\/wp\/v2\/comments?post=165212"}],"version-history":[{"count":6,"href":"https:\/\/spinlama.com\/sk\/wp-json\/wp\/v2\/pages\/165212\/revisions"}],"predecessor-version":[{"id":219948,"href":"https:\/\/spinlama.com\/sk\/wp-json\/wp\/v2\/pages\/165212\/revisions\/219948"}],"up":[{"embeddable":true,"href":"https:\/\/spinlama.com\/sk\/wp-json\/wp\/v2\/pages\/397"}],"wp:attachment":[{"href":"https:\/\/spinlama.com\/sk\/wp-json\/wp\/v2\/media?parent=165212"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}